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Customer Relationship Management
Thu Apr 25, 2002 - Thu Apr 25, 2002

This meeting is being held in response to a request by Hewitt Associates to bring a group of managers from IMF member companies with customer relationship management responsibility together to discuss progress their companies are making on the CRM journey and what they are learning along the way. Brief presentations from several companies will act as a catalyst for discussion of the CRM issues being addressed by the companies represented.