Practical Uses of Knowledge Management Transforming the Way the Business Works
Mon Aug 19, 2002 - Tue Aug 20, 2002
After a slow and erratic start, companies are finally making breakthroughs in how best to apply the
business concepts and technology of knowledge management. Knowledge management functionality is
being put to use in a wide variety of business and learning processes. Companies are achieving results
which prove the value add long touted for KM. We are on the verge of an exciting time in which we can
more easily enhance product and service offerings, bring the organization to a higher level of effectiveness and efficiency, and enable our human assets to work smarter and increase their contribution. Needless to say, getting to those opportunities entails resolving difficult issues and overcoming formidable obstacles. However, companies are proving that can be done using an innovative, often intuitive approach, and that is the focus of this meeting. Topics include the following:
Merging KM and E-Business
How are organizations incorporating KM functionality into their core business processes? What results
have they had? Equally, how are KM and e-business being combined as the underpinning of new business
initiatives supported by new buiness processes?
B2E - Making People More Effective
How can technologies associated with KM best be used to gather, codify and distribute knowledge within
the company? What business and work processes need to be changed to achieve increased revenue and/or reduced costs? In what ways and to what degree has KM added to an individual's or group's efficiencyand effectiveness? Is KM really facilitating the decision making process?
Business Cases and Metrics
How has the business case changed in the move from standalone KM applications to incorporating KM
functionality in business processes? Can its contribution to those processes be measured and if so what
are the measurements? What are the best practices for getting buy-in?
Organizational, Cultural and Technology Implications
What changes need to be made to organization structure and governance to accommodate a more formal and disciplined way of using knowledge? What opportunities and initiatives are proving to help in making real progress creating a sharing culture? What are the skills required and the learning curve for the business and IT staffs?
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