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Benchmarking Outsourcing Vendors
Thu Apr 21, 2005 - Thu Apr 21, 2005

Outsourcing vendors continue to improve their capabilities and expand the breadth of their offering, but how can IT organizations be sure that they are getting the best value? This web conference will provide members with the opportunity to compare their direct experiences with specific vendors and share insights on a range of issues, including:

Must-have contract terms
Performance metrics that work
Fixing problematic vendor relationships