Randy Feaker discusses Butler Manufacturing’s experiences in employing an offshore firm to develop critical components of their customer-facing application systems. He discusses how they phased in the work to develop trust and understanding before undertaking the most challenging and critical components. He shares how they addressed the language barrier, time difference and distance in communicating requirements and status. He covers their approach to testing and verifying that completed modules are ready to be passed along to Butler. He also discusses steps taken to reduce the risk of losing critical intellectual property.