Verizon Wireless was formed through the merger of four domestic wireless operations. Professional Services comprised a large part of the IT budget for the new company. Cheryl Rowden led the implementation of a consulting management system to help manage the acquisition and cost of IT consultants. This implementation is in its second full year and has produced positive results for Verizon Wireless. Cheryl discusses the implementation, where they focused their resources, what worked well and what can be improved.