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Wed
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Web Forum
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This upcoming ITFM Web Forum will explore how cloud-native call centers are reshaping the relationship between technology operations and financial management. Using AWS Connect as a real-world case study, we’ll examine how moving from fixed infrastructure to usage-based cloud models enables instant scalability, clearer cost visibility, and more precise forecasting.
The session will highlight how modern cloud platforms allow organizations to better align operational performance with financial outcomes — delivering tighter cost control, improved ROI transparency, and smarter capacity planning. Attendees will walk away with practical insights into how FinOps and Tech Ops can work together to drive efficiency, agility, and business value in cloud-based environments.
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Wed
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Web Forum
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Edgar Escobar has served as a CIO and, more recently, a CEO. He will lead us through a discussion on why Cyber teams often don’t get the full respect they deserve and what can be done. Cybersecurity is widely seen as critical, yet it rarely holds a consistent seat at the executive decision-making table. Too often, it enters the conversation through incidents, alerts, compliance issues, and operational friction, framing security as a cost, a constraint, or a disruption. This narrative trains boards to view cybersecurity as episodic risk management rather than a continuous contributor to business value.
To change that, security leaders must shift from threat-based storytelling to value-based conversations. When cybersecurity is tied directly to revenue continuity, customer trust, operational resilience, and speed to market, it becomes a strategic enabler rather than a technical necessity. This session explores how CISOs and CIOs can reframe cybersecurity to align with executive priorities — transforming security from a reactive function into a driver of growth, confidence, and competitive advantage.